Return & Refund Policy

The short version: You have 90 days from delivery to change your mind. Email beautybloomkids@gmail.com and we'll sort it out. Most refunds don't require you to post anything back.

Last updated: 13 September 2026

1. Our 90-day promise

If your order isn't right for you, you have 90 days from the date it was delivered to ask for a refund. You don't need a reason, and you won't be asked to justify it.

This sits alongside your legal rights, not instead of them. Nothing in this policy limits the consumer guarantees you're entitled to where you live (see section 11).

2. How to start a return or refund

Email beautybloomkids@gmail.com with:

Your order number (it's in your confirmation email)
Which item or items you're writing about
One line on what went wrong — damaged, not as described, didn't suit you, or simply changed your mind
A photo, if the item arrived damaged or looks wrong

A real person reads every email and replies within one business day. We don't use a ticket queue you have to chase.

3. What happens next

Within 1 business day — we reply and tell you whether a return is needed.
If no return is needed — we approve the refund straight away and confirm by email.
If a return is needed — we send you the return address and instructions. Refunds are processed within 2 business days of the item arriving back with us.
Refund issued — you get an email confirming it, with the amount.

4. Damaged, faulty, wrong or missing items

If your order arrives damaged, faulty, isn't what you ordered, or something is missing from the parcel, email us a photo within 30 days of delivery. We'll send a replacement or refund you in full — your choice — and you will not need to return anything or pay any shipping.

This applies whether the damage happened in the factory or in transit. It's our problem to solve, not yours.

5. Items we can't refund

Gift cards
Items bought from a third-party retailer or reseller — contact them, as they hold your purchase record
Requests made more than 90 days after delivery (or more than 30 days after delivery, for damage claims)
Items returned without contacting us first, where we can't identify the sender or match them to an order

Opened or part-used product is not excluded. You can't tell whether something works for you without trying it.

6. Return shipping costs

Damaged, faulty, incorrect or missing items: we cover everything. Usually we won't ask for the item back at all.
Change of mind: if we do ask for the item back, return postage is yours. We'll tell you the cost expectation before you post anything, so you can decide whether it's worth it.

We don't charge restocking fees, handling fees, or deduct the original shipping cost from your refund.

7. Cancelling or changing an order

Orders are dispatched within 1–2 business days, so speed matters. Email us as soon as possible:

Not yet dispatched — we'll cancel it and refund you in full, or change the address or variant for you.
Already dispatched — we can't recall it, but the 90-day promise in section 1 covers you once it arrives.

8. Lost or undelivered parcels

Every order ships with tracking. Tracking often goes quiet for several days while a parcel moves between countries — that's normal and usually not a problem.

No tracking movement for 7 days: email us and we'll investigate with the carrier.
Not delivered within 30 days of dispatch: we'll refund you in full or send a replacement, your choice.
Marked delivered but not received: check with neighbours and your building first, then email us. We'll open a carrier investigation and make it right.
Wrong address entered at checkout: if the parcel comes back to us we'll refund the item cost. If it's genuinely gone we can't refund it — but tell us anyway and we'll see what we can do.

9. How refunds are paid

Refunds go back to the original payment method — we can't send them somewhere else, for fraud-protection reasons. Once we process it:

Cards: 5–10 business days to appear, depending on your bank
PayPal and wallets: usually within 2 business days
Buy-now-pay-later: we refund the provider, who then adjusts your plan

Refunds are issued in the currency you were charged in. If your bank applied a conversion or foreign-transaction fee at purchase, that fee belongs to your bank and we can't reimburse it.

10. Exchanges

Want a different variant instead of your money back? Email us and we'll send the replacement. We don't charge extra shipping for exchanges within the 90-day window.

11. Your statutory rights

This policy is in addition to the rights you already have by law:

Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
New Zealand: your rights under the Consumer Guarantees Act 1993 apply and are not affected by anything written here.
Canada and the United States: your rights under applicable provincial, state and federal consumer-protection law apply in full.

Where this policy gives you more than the law requires, the more generous term applies.

12. Contact us

Email: beautybloomkids@gmail.com
Reply time: one business day
Contact form: beautybloomempire.com/pages/contact

Beautybloom, Malaysia. Registered business details available on request.