FAQ

Ordering & shipping

Where do you ship?

Worldwide.

How long does delivery take?

Orders are processed within 1–2 business days. Delivery then takes 7–14 days depending on your country. Every order ships with tracking, and you'll get the tracking link by email as soon as it's on its way.

How much is shipping?

Free on orders over $50. Below that, shipping is calculated at checkout.

Can I track my order?

Yes — use the Track My Order page with the tracking number from your shipping email.

My tracking hasn't updated in a few days. Is something wrong?

Usually not. Tracking often goes quiet while a parcel is in transit between countries. If there's no movement for seven days, email us and we'll chase it.

Returns & refunds

What's your return policy?

You have 90 days from delivery. If the product isn't right for you, email us and we'll refund you in full. See our refund policy for the details.

Do I have to send it back?

For most refunds, no. We'll tell you if a return is needed.

My order arrived damaged.

Email us a photo and we'll send a replacement or refund you — your choice. No return needed.

The product

Replace these with the questions your own customers actually ask

Use the wording they use. The questions in your inbox and your ad comments are the ones worth answering here — not the ones you wish they'd ask.

Still stuck?

Message us and a real person will reply within one business day.